Mahnoor App (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our mobile application (available on Android and Apple platforms) and our website mahnoorfood.com.

This policy complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, and meets the requirements of the Apple App Store and Google Play Store.

 

1. What Data We Collect

We may collect the following types of personal data:

 

Category	Examples	Purpose
Identity Data	Name, gender	Account setup, personalization
Contact Data	Email, phone number, delivery address	Order fulfillment, support
Transaction Data	Purchase history, payment method	Order processing, receipts
Technical Data	Device type, OS, IP address	App performance, fraud prevention
Location Data	Approximate location (if permitted)	Delivery accuracy, regional offers
Identity Data	Name, gender	Account setup, personalization
Contact Data	Email, phone number, delivery address	Order fulfillment, support
Transaction Data	Purchase history, payment method	Order processing, receipts
Technical Data	Device type, OS, IP address	App performance, fraud prevention
Location Data	Approximate location (if permitted)	Delivery accuracy, regional offers
Marketing Preferences	Opt-in status for promotions	Sending offers and updates

 

We do not collect health data, biometric data, or access your contacts, SMS, or call logs.

 

2. Why We Collect Your Data

We use your data to:

• Process and deliver orders
• Communicate updates and promotions
• Improve app functionality and user experience
• Prevent fraud and ensure security
• Comply with legal obligations.

We do not use your data for behavioral advertising or sell it to third parties.

 

3. Sharing Your Data

We may share your data with:

• Payment processors (e.g., Stripe, PayPal)
• Delivery partners for logistics
• Cloud hosting and IT service providers
• Government authorities if legally required

All third parties are contractually bound to protect your data and use it only for specified purposes.

 

4. Data Security

We implement strong security measures:

• SSL encryption for data transmission
• Secure servers and firewalls
• Role-based access controls
• Regular audits and updates

 

5. Your Rights (PDPO-Compliant)

You have the right to:

• Access and correct your personal data
• Request deletion of your account
• Withdraw consent for marketing or location tracking
• Lodge a complaint with the Privacy Commissioner

To exercise these rights, contact us at privacy@mahnoorfood.com.

 

6. Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by law. Inactive accounts may be purged after 24 months of inactivity.

 

7. Age Restrictions

Mahnoor App is intended for users aged 18 and above. We do not knowingly collect data from minors.

 

8. Third-Party Services

Our app may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before engaging.

 

9. Privacy Contact

For privacy-related inquiries, data access requests, or concerns, please contact us at privacy@mahnoorfood.com.

 

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the app after changes indicates acceptance.

 

Contact Us

Mahnoor App Privacy Team
Email: privacy@mahnoorfood.com
Website: mahnoorfood.com